Shipping Policy

Ozark & Bayou Wholesale Co.

Effective Date: September 7, 2026

Order Processing

Orders are processed after they have been accepted and payment has been received or approved under any applicable payment terms. Processing times may vary depending on product availability, order size, and current order volume.

If an order requires additional time or special arrangements, we will make reasonable efforts to communicate with you.

Shipping Rates and Delivery

Shipping charges are calculated or quoted based on the order size, weight, destination, and applicable shipping method. Available shipping options and charges will be displayed at checkout or communicated before the order is finalized.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control. We cannot guarantee delivery by a specific date unless expressly agreed upon in writing.

Fragile Glass Packaging

We take care in preparing collectible glass and other fragile merchandise for shipment. Products are packed using protective materials appropriate to the items and shipment size.

Packaging methods may vary depending on the type of merchandise, quantity ordered, and shipping method.

Damaged or Incorrect Orders

Please inspect your order promptly upon delivery. If merchandise arrives damaged, defective, or incorrect, contact us as soon as possible with your order number, a description of the issue, and photographs of the affected items and packaging.

Please retain all merchandise and packaging until the claim has been reviewed or you receive further instructions. This information helps us evaluate the issue and, when applicable, work with the shipping carrier.

Damage claims, replacements, refunds, and other resolutions are handled in accordance with our Refund and Returns Policy and applicable law.

Shipping Address and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address. Please contact us promptly if you notice an error in your shipping information.

If a shipment is returned because of an incorrect address, refusal, or failed delivery, additional shipping charges may apply. We will contact you regarding available options before arranging reshipment.

Large or Special Orders

Large, heavy, or special-handling orders may require additional shipping arrangements or a custom freight quote. Any applicable charges will be communicated before the order is finalized.

Contact Us

For questions about shipping or an existing order, please contact:

Ozark & Bayou Wholesale Co.
Email: [Insert business email]
[Insert business mailing address, if applicable]